Service & support
When your testing cannot stop, neither can we.
From installation and commissioning to calibration, maintenance and technical support, Dak remains with your equipment throughout its working life.
If a machine is down, our priority is simple: understand the problem, respond quickly and get your laboratory testing again.
Engineered for the long run
Support that continues long after installation.
A testing system is only as valuable as its reliability over time. Our support covers the machine, measurement system, software and the people who depend on them — from commissioning through years of operation.
Annual Maintenance Contracts
Planned maintenance designed to keep your equipment reliable, accurate and ready for the demands of everyday laboratory testing.
Breakdown & On-Site Service
When an unexpected fault interrupts testing, our engineers diagnose the issue, identify the required corrective action and restore the system wherever practical.
Calibration & Verification
Keep your measurement system accurate and traceable with periodic calibration and verification support aligned with your laboratory's requirements, including NABL calibration support.
Priority Technical Support
Critical issues are assessed promptly, beginning with remote diagnosis wherever possible and progressing to on-site engineering support when the problem requires physical intervention.
One engineering partner. From installation to service life.
Our responsibility does not end when the machine is commissioned. We remain available to support the equipment, its measurement systems and the software that keeps your laboratory productive.
Installation
Installed right. From the start.
Proper positioning, installation and setup by engineers familiar with the system and its intended application.
Commissioning
Verified for your laboratory.
Configured, checked and commissioned for the required test methods and operating conditions.
Calibration
Accuracy you can rely on.
Calibration and verification support to maintain measurement accuracy, consistency and traceability.
Service
Engineering support when it matters.
Troubleshooting, corrective maintenance and technical assistance throughout the machine's working life.
Software
The system behind the test.
Software support for test methods, data acquisition, reporting, configuration and ongoing improvements.
Preventive Care
Prevent problems before they become downtime.
Planned maintenance and periodic attention designed to keep equipment dependable and productive.
Tell us what happened. We'll take it from there.
Give our engineers the machine details, symptoms and any error information you have. The more we know at the start, the sooner we can begin diagnosis.
Looking for a new testing system?
Need help selecting a machine, understanding a test requirement or configuring a system for a particular application? Our sales engineers can help with machine selection, standards and application-specific requirements.