Service & support
When your testing cannot stop, neither can we.
Service and support for material testing systems
From installation and commissioning to calibration, maintenance and technical support, Dak remains with your equipment throughout its working life.
If a machine is down, our priority is simple: understand the problem, respond quickly and get your laboratory testing again.
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Engineered for the long run
Support that continues long after installation.
A testing system is only as valuable as its reliability over time. Our support covers the machine, measurement system, software and the people who depend on them — from commissioning through years of operation.
Annual Maintenance Contracts
Planned maintenance designed to keep your equipment reliable, accurate and ready for the demands of everyday laboratory testing.
Breakdown & On-Site Service
When an unexpected fault interrupts testing, our engineers diagnose the issue, identify the required corrective action and restore the system wherever practical.
Calibration & Verification
Keep your measurement system accurate and traceable with periodic calibration and verification support aligned with your laboratory's requirements, including NABL calibration support.
Priority Technical Support
Critical issues are assessed promptly, beginning with remote diagnosis wherever possible and progressing to on-site engineering support when the problem requires physical intervention.
One engineering partner. From installation to service life.
Our responsibility does not end when the machine is commissioned. We remain available to support the equipment, its measurement systems and the software that keeps your laboratory productive.
Installation
Installed right. From the start.
Proper positioning, installation and setup by engineers familiar with the system and its intended application.
Commissioning
Verified for your laboratory.
Configured, checked and commissioned for the required test methods and operating conditions.
Calibration
Accuracy you can rely on.
Calibration and verification support to maintain measurement accuracy, consistency and traceability.
Service
Engineering support when it matters.
Troubleshooting, corrective maintenance and technical assistance throughout the machine's working life.
Software
Software support for test methods, data acquisition, reporting, configuration and ongoing improvements.
Preventive Care
Prevent problems before they become downtime.
Planned maintenance and periodic attention designed to keep equipment dependable and productive.
Looking for a new testing system?
Need help selecting a machine, understanding a test requirement or configuring a system for a particular application? Our sales engineers can help with machine selection, standards and application-specific requirements.
Planning a testing system for a laboratory outside India?
01 / Evaluate
Explore the machine before you order.
If a visit to DAK is not practical, an online demonstration lets you explore the machine and software with our team.
02 / Prepare
Prepare your laboratory before dispatch.
An online pre-dispatch inspection can be arranged. We provide the site and power requirements, together with the documentation for your system.
03 / Commission
Commission the system at your site.
Where a local DAK partner or agent is not available, our team travels from Mumbai to carry out installation, commissioning and operator training at your laboratory.
04 / Support
Stay connected to the manufacturer.
Our support team can connect remotely to help with your machine. Spare parts and additional accessories are supplied from our headquarters in Mumbai.
Our team communicates in English.
Include the destination country, the materials and tests involved, and any installation, calibration or software requirements in your enquiry. This gives our engineers the context to discuss the system and the support your laboratory needs.
Tell us how we can help.
Request maintenance, calibration, software assistance or help with a machine fault. Share the machine details and the support you need so our engineers can understand your request.